Last updated: 30 September 2026
This Shipping Policy explains how Sweet & Bitter processes and delivers orders placed through www.sweetnbitter.com.au.
Orders are generally processed and dispatched within 1‒2 working days after payment and order details have been confirmed.
Our standard delivery timeframe is 3‒5 working days from order acceptance, subject to the destination, courier availability and any product-specific information shown at checkout.
Working days are Monday to Friday and exclude Australian public holidays. Delivery timeframes are estimates and are not guaranteed unless we expressly agree otherwise in writing.
Please check your delivery address, postcode, contact number and any delivery instructions before completing your order. We are not responsible for delays, additional delivery charges or failed delivery caused by incorrect or incomplete information supplied by the customer.
Please ensure someone is available to receive the order where the courier requires a signature or where the products should not be left unattended.
Delivery availability and charges are shown at checkout or confirmed with you before dispatch. Some remote, restricted or non-serviceable locations may not be available for delivery.
If an order cannot be delivered to the address provided, we may contact you to arrange redelivery or collection. Additional delivery charges may apply where the issue was caused by incorrect address details, an unavailable recipient or a customer-requested change after dispatch.
Where tracking is available, we will provide tracking details by email or through the relevant delivery service. Tracking scans may take time to appear after dispatch.
Once an order has been handed to the delivery provider, delivery updates and estimated arrival times are controlled by that provider. We will reasonably assist with delivery enquiries, but we cannot guarantee a courier’s exact delivery time.
Delivery may be delayed by public holidays, severe weather, natural disasters, transport disruptions, courier backlogs, incorrect addresses, access restrictions or other events outside our reasonable control.
If a significant delay occurs, we will contact you where reasonably possible and work with you or the delivery provider to resolve the issue.
If your order contains food or perishable products, please follow the storage and handling instructions provided with the order. Products should be collected or received promptly and stored appropriately.
We are not responsible for deterioration caused by a customer’s failure to collect, receive, refrigerate or correctly store products, except where required by law.
Products may be prepared in an environment where common allergens are handled. Please contact us before ordering if you have an allergy or dietary requirement.
If your order is missing, arrives damaged or does not match your order, please contact us as soon as possible, preferably within 2 days of delivery, with your order number, a description of the issue and photographs where relevant.
We will investigate with the delivery provider and assess the appropriate next step under our Refund Policy and the Australian Consumer Law.
Sweet & Bitter Pty Ltd
ABN: 82 646 474 553
Email: [email protected]
Phone: +61 433 162 618
Address: LG/226 Queen Street, Brisbane QLD 4000