Last updated: September 2026
This Privacy Policy explains how Sweet & Bitter (ABN: [ABN]) collects, uses, stores and discloses personal information when you visit www.sweetnbitter.com.au, place an order, contact us or otherwise interact with our business.
In this policy, “we”, “us” and “our” mean Sweet & Bitter.
Depending on how you interact with us, we may collect:
Please do not provide sensitive information unless it is necessary for us to respond to your request or fulfil your order. If you tell us about an allergy or dietary requirement, we will use that information only to help assess and manage your request. We cannot guarantee an allergen-free environment.
We may collect information when you:
We may also receive limited information from service providers that help us operate our website, process payments, manage orders or deliver products.
We use personal information to:
We may disclose information to trusted service providers who help us operate our business, including payment processors, website and hosting providers, booking or e-commerce platforms, delivery providers, professional advisers and IT providers.
We may also disclose information where required or authorised by law, to protect our rights or property, or in connection with a business sale, restructure or transfer.
We do not sell your personal information.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to select reputable providers and protect information appropriately.
Payments are processed by third-party payment providers. We do not generally store complete card details on our own systems. Payment providers handle payment information under their own privacy policies and terms.
Our website may use cookies and similar technologies to remember preferences, support shopping-cart functions, understand website traffic and improve the user experience. You can adjust cookie settings in your browser, although some website features may not work properly if cookies are disabled.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system can be guaranteed completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding.
To make a request, contact us using the details below. We aim to respond within a reasonable time.
If you have a privacy concern, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Sweet & Bitter Pty Ltd
ABN: 82 646 474 553
Email: [email protected]
Phone: +61 433 162 618
Address: LG/226 Queen Street, Brisbane QLD 4000